Returns & Refunds
Effective Date: August 2026
We want your experience with NORTH Performance to be straightforward. This policy explains how returns and refunds are handled for purchases made directly from NORTH Performance.
Stay in the Game Guarantee
Eligible first orders are covered by our Stay in the Game Guarantee, giving you up to 90 days to decide whether NORTH Performance is right for you.
Your guarantee period depends on your purchase:
| Purchase | Guarantee Period |
|---|---|
| Monthly subscription | 30 days from delivery |
| Quarterly (90-day) subscription | 90 days from delivery |
| One-time purchase | 30 days from delivery |
If you are not satisfied with NORTH Performance within your applicable guarantee period, submit a refund request through our Stay in the Game Guarantee page.
No product return is required to make an eligible claim under the Stay in the Game Guarantee.
The guarantee applies to your first eligible order only.
Returns Outside the Stay in the Game Guarantee
If you receive an incorrect, damaged, defective, or otherwise problematic order, please contact NORTH Performance Customer Support as soon as reasonably possible so we can review the issue and provide an appropriate resolution.
Please include your order details and any information reasonably required to help us assess the issue.
Where applicable, we may provide a replacement, refund, or other remedy depending on the circumstances and your rights under applicable law.
Do not return a product to NORTH Performance unless our Customer Support team has asked you to do so and provided return instructions.
Refunds
Refunds approved under the Stay in the Game Guarantee cover the product purchase price paid for the eligible first order. Original shipping charges and taxes on shipping are not refunded under the voluntary Stay in the Game Guarantee, except where reimbursement is required by applicable law.
Approved refunds will be initiated to the original payment method. Please allow up to 10 business days for NORTH Performance to process an approved refund. Additional time may be required for your bank or payment provider to post the refund to your account.
Subscriptions
If a refund is approved under the Stay in the Game Guarantee for a subscription order, the associated subscription will also be cancelled unless you ask us to keep it active.
You may also cancel your subscription before your next billing date in accordance with our Subscription Terms. Cancellation of a subscription prevents future eligible renewal charges but does not, by itself, provide a refund for an order that has already been processed or shipped, except where required by applicable law or otherwise provided under the Stay in the Game Guarantee.
Consumer Rights
The NORTH Performance Stay in the Game Guarantee is a voluntary satisfaction guarantee provided in addition to your rights under applicable consumer protection law.
Nothing in this Returns & Refunds Policy or the Stay in the Game Guarantee excludes, restricts, or modifies any consumer right or remedy that cannot lawfully be excluded, restricted, or modified.
Depending on where you live, you may have additional rights relating to defective, damaged, misdescribed, unsafe, or otherwise non-conforming products.
Need Help?
If you have a question about an order, refund, return, or the Stay in the Game Guarantee, please contact NORTH Performance Customer Support through the contact options provided on our website.