Eligible first orders are covered by our Stay in the Game Guarantee, giving you up to 90 days to decide whether NORTH Performance is right for you.
Your guarantee period depends on your purchase:
Terms and conditions
What the guarantee covers
Your first order on any NORTH Performance subscription plan is covered by our Stay in the Game Guarantee. The trial window matches your billing period, up to a 90-day maximum:
| Plan you signed up for | Trial length |
|---|---|
| Monthly subscription | 30 days from delivery |
| Quarterly (90-day) subscription | 90 days from delivery |
| One-time purchase | 30 days from delivery |
If you are not satisfied within your trial window, complete the form on this page and we will refund 100% of the product cost of your first order.
How the refund works
- You do not need to return the product. Keep it, give it away, or discard it as you prefer.
- The refund covers the product cost of your first order. Original shipping charges and taxes on shipping are non-refundable.
- Refunds are issued to your original payment method within 10 business days of approval.
- Your subscription will be cancelled at the same time (unless you ask us to keep it active).
Limits
- The Stay in the Game Guarantee applies to your first order only. Renewal shipments and repeat orders are not covered by the trial. You can still cancel your subscription at any time before your next billing date to avoid future charges.
- One trial per household, per payment method, and per shipping address. We reserve the right to decline refunds where we reasonably believe the guarantee is being abused (for example, repeat trial claims across multiple accounts, or bulk-quantity claims inconsistent with personal use).
- The trial applies to standard subscription and one-time purchases. Gift cards, bundled promotions with third parties, and wholesale orders are excluded unless expressly stated at the point of sale.
- Refund requests must be made within the trial window. Requests received after the window has closed will be handled on a good-faith basis but are not guaranteed.
Statutory rights (Australia, UK, EU, Canada, and other jurisdictions)
The Stay in the Game Guarantee is offered in addition to any rights you have under applicable consumer protection law, including:
- Australia — the consumer guarantees under the Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010), which cannot be excluded, restricted, or modified.
- United Kingdom — your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
- European Union — your rights under the Consumer Rights Directive 2011/83/EU as implemented in your country of residence, subject to the sealed-goods hygiene exemption in Article 16(e) for opened supplements.
- Canada — your rights under the federal Competition Act and applicable provincial consumer protection statutes.
Nothing in these Terms limits or excludes any right or remedy you have under mandatory consumer law.